How to cancel Adobe Creative Cloud

Category: Software · Last checked: 2026-10-26

Steps (from the official help page)

Sign in to your Adobe account (account.adobe.com) and open Plans and payment.
Select Manage plan for the plan you want to cancel.
Select Cancel your plan.
Check your plan details, then select Continue to cancel.
Select a reason for cancelling, then select Continue.
Review the cancellation details (including any fee shown), then select Confirm cancellation.
Check your email for Adobe's confirmation, or verify the cancellation on your account page.

Check your plan type first. Adobe's US subscription terms say an Annual plan, paid monthly carries an early termination fee after 14 days: 50% of the remaining contract balance (e.g. cancel in month nine and you pay half of the three remaining months).
Within 14 days of your initial purchase, Adobe says most plans get a full refund.
Annual plan, prepaid: Adobe says no refund is available if you cancel after the 14-day window.
Bought through Apple, Google or Microsoft? Cancel through that store instead of your Adobe account.
More than one plan? Each one must be cancelled separately.
Can't cancel? Adobe says you can't cancel while a payment is processing or has a problem; wait 24 hours and try again.
Access to paid apps continues to the end of the current billing period; your account becomes a free membership with 5GB cloud storage, and you get 30 days to move files if you're over that limit.
Full fee terms: helpx.adobe.com/account/individual/terms-policies-and-regulations/adobe-subscription-terms.html

Take screenshots of each step and note the date and time you tried.
If you subscribed through Apple or Google Play, cancel there instead: Apple · Google Play.
Contact the company's support through the official page above and keep the reply.
US residents can report the company at reportfraud.ftc.gov or file a complaint with the BBB.
Ask your card issuer how to stop future recurring charges, or use a pausable virtual card for future sign-ups.

Cancel It is independent and not affiliated with Adobe Creative Cloud. Always check the official page; steps can change after our last check.